Preparation
A WEBinar constitutes a communication activity in which image and message will be combined. This is where is clear the importance of customizing the WEB page of the meeting room with your logo and screen where the title, the lead, of your WEBinar appears. You can even choose some music to make the waiting period more agreeable, before the beginning of the WEBinar. In order to interact with the participants, the voice broadcasting is made in parallel with an audioconference. In this regard, we offer a free audioconference service in which the participants make a regular long distance call with access points in Europe and America. The WEBinars' promotion is done via Internet. We have at your disposition, in our international page, a WEBinar's agenda for you to advertise. The persons interested in participating are asked to fill out a registration form that is deactivated after 25 people registered that maximum number of participants that Conferenceware handles.
Progress
Several Conferenceware functionalities contribute to the WEBinar success. First of all, a PowerPoint presentation and the screen sharing in order to make a software demonstration or to display Word or Excel documents, for instance. Also, several presentors might intervine under the conference master guidance. The presentor might send any document to the participants, such as a brochure. Finally, in order to conduct your WEBinar and interact with the audience, you may submit a question, get the answers and display them immediately.
Follow up
At the end of a WEBinar, the participants are usually directed to a WEB page of your choice. It could be a poll for which we offer a free poll service, that includes 100 persons responding a month. The WEBinar report, with all the general information of each participant, is imported on a text, CSV or XML format into your CRM software to generate the contact information. Finally, the recording of a WEBinar allows the presentation any time of a demonstration of your products or services getting the feedback from the spectators through emails.
Showing posts with label teleconference. Show all posts
Showing posts with label teleconference. Show all posts
Wednesday, January 12, 2011
Tuesday, January 11, 2011
Best practices for eService
Preparation
On your WEB site, the internautes can ask assistance from an agent by clicking on the "chat" button, for instance. From that moment, the agent invites the client to a private demonstration by e-mailing or sending via Skype an invitation by a click or simply by showing an icon for a direct connection to a meeting room. Voice is broadcasted by telephone or even through Skype. As usual, the meeting room's customization with your logo and an adapted screen saver creates a friendly environment. When the agents are absent or outside the working hours, clients might consult, in broadcast, pre recorded assistance capsules. In fact, the list of available video clips might be displayed on the WEB page, in the main entrance to the meeting room.
Progress
When doing a private demonstration, Conferenceware's mainly used functionality is the screen sharing. It is used to make a software demonstration or sharing documents. Also, the presenter may send files and even a WEB page. If the need arises, another presenter, like a specialized technician, could join the WEBconference. Even more, a participant that may download on his/hers PC the Conferenceware trial software, could share his/hers own screen with an agent that could detect an error while manipulating it. At the end of a session, the client might be asked to share his/hers level of satisfaction by the means of a question addressed on that regard.
Follow up
The systematic recording of service WEBconferences and the possibility of editing its contents, with the objective of only saving the relevant segments, contributes to the constitution of an audio visual knowledge base. This is the first material of a training program in eLearning for your own agents along with a contextual help capsules library, on self-service. Thanks to the reports, the person responsible for the service might follow, daily, the client's level and mobilize his/hers team on a continuing improvement dynamics.
On your WEB site, the internautes can ask assistance from an agent by clicking on the "chat" button, for instance. From that moment, the agent invites the client to a private demonstration by e-mailing or sending via Skype an invitation by a click or simply by showing an icon for a direct connection to a meeting room. Voice is broadcasted by telephone or even through Skype. As usual, the meeting room's customization with your logo and an adapted screen saver creates a friendly environment. When the agents are absent or outside the working hours, clients might consult, in broadcast, pre recorded assistance capsules. In fact, the list of available video clips might be displayed on the WEB page, in the main entrance to the meeting room.
Progress
When doing a private demonstration, Conferenceware's mainly used functionality is the screen sharing. It is used to make a software demonstration or sharing documents. Also, the presenter may send files and even a WEB page. If the need arises, another presenter, like a specialized technician, could join the WEBconference. Even more, a participant that may download on his/hers PC the Conferenceware trial software, could share his/hers own screen with an agent that could detect an error while manipulating it. At the end of a session, the client might be asked to share his/hers level of satisfaction by the means of a question addressed on that regard.
Follow up
The systematic recording of service WEBconferences and the possibility of editing its contents, with the objective of only saving the relevant segments, contributes to the constitution of an audio visual knowledge base. This is the first material of a training program in eLearning for your own agents along with a contextual help capsules library, on self-service. Thanks to the reports, the person responsible for the service might follow, daily, the client's level and mobilize his/hers team on a continuing improvement dynamics.
Saturday, January 8, 2011
Best practices for eLearning
Preparation
The eLearning is held live or on-line in which what we would correctly call a virtual class or recorded, in self training. In the case of a virtual class, voice is broadcasted through an audioconference or via Skype and for a broadcast only, it would be done through WEBcast directly on the WEB. The WEB page of a training center could display a list of courses for the registered WEBconferences that in fact constitutes the resume of the programs for the customized training. In the chapter regarding the personalized coaching, the presence indicator with Skype allows to be informed of the accessibility of a colleague, to ask for the opinion and to ask, by clicking, to share with the person your screen, to consult over a document.
Progress
The array of Conferenceware functionalities can contribute to help the training and sharing. The PowerPoint presentation and the screen sharing to make a demonstration or display Word or Excel documents are the privileged tools. Several presenters may interact while on a training, like a pedagogue accompanied by a contents specialist, no matter where they might be. The presenter might transmit to the participants an image or a file, such as a reference document finally, to make it more dynamic, the presenter may propose a quiz that the participants answer and to which he/she could display the results.
Follow up
As a follow-up for a WEBconference course, the participants might be subjected to an exhaustive exam. To do so, we offer a poll service in order to easily configure a multiple choice questionnaire to evaluate the knowledge acquired. The display report allows, in itself, the supervision of the completion of the self training program for each employee. In fact, the recording of the courses, actually meaning their edition to eliminate the superfluous segments, allows the conservation and the timely broadcasting.
The eLearning is held live or on-line in which what we would correctly call a virtual class or recorded, in self training. In the case of a virtual class, voice is broadcasted through an audioconference or via Skype and for a broadcast only, it would be done through WEBcast directly on the WEB. The WEB page of a training center could display a list of courses for the registered WEBconferences that in fact constitutes the resume of the programs for the customized training. In the chapter regarding the personalized coaching, the presence indicator with Skype allows to be informed of the accessibility of a colleague, to ask for the opinion and to ask, by clicking, to share with the person your screen, to consult over a document.
Progress
The array of Conferenceware functionalities can contribute to help the training and sharing. The PowerPoint presentation and the screen sharing to make a demonstration or display Word or Excel documents are the privileged tools. Several presenters may interact while on a training, like a pedagogue accompanied by a contents specialist, no matter where they might be. The presenter might transmit to the participants an image or a file, such as a reference document finally, to make it more dynamic, the presenter may propose a quiz that the participants answer and to which he/she could display the results.
Follow up
As a follow-up for a WEBconference course, the participants might be subjected to an exhaustive exam. To do so, we offer a poll service in order to easily configure a multiple choice questionnaire to evaluate the knowledge acquired. The display report allows, in itself, the supervision of the completion of the self training program for each employee. In fact, the recording of the courses, actually meaning their edition to eliminate the superfluous segments, allows the conservation and the timely broadcasting.
Friday, January 7, 2011
Best practices for eCRM
Preparation
Make the difference between the development of current clientele and market prospecting. In the first case, contacts are identified and are established in the client’s account. Therefore, is convenient to organize a presentation since Conferenceware automatically generates the information required for an invitation, the description, schedule and the mode for voice broadcasting within the format of a new message. From there, you just have to select the persons you want to invite among your contacts. Consequently, a copy of the invitation is saved in each of your contact’s file, in your CRM software. In the case of prospecting by WEBinar, the list of registered persons is imported in CSV format in order to automatically build contact information in your CRM software.
Progress
The objective of commercial presentations is usually to get information regarding the prospect’s business problematic and to identify the persons with power among the organization that have the weight to make the buying decision making. Is through the interactive questionnaire that is possible to evaluate the preoccupations in terms of problems along with the buying criteria of each of the persons influencing the process. While meeting with them, you are able to identify each person’s role within the acquisition, user, evaluator, and their level of knowledge, beginner or expert as well as their attitude: ally, neutral or hostile. In the case of acquired clients, the interactive questionnaire is precious to evaluate their loyalty particularly their disposition to make referrals.
Follow up
The report of a reunion indicates not only the participants but also the answers they have provided to the questions submitted: problems, retained buying criteria, loyalty index. From there, you should be able to prepare a differential proposal, showing by the grade of pertinence, your understanding of the client’s needs. Moreover, by recording a meeting, in which voice and image are synchronized, it can be replayed to check the fine tuning and be kept in the file as an attachment to opportunity.
Make the difference between the development of current clientele and market prospecting. In the first case, contacts are identified and are established in the client’s account. Therefore, is convenient to organize a presentation since Conferenceware automatically generates the information required for an invitation, the description, schedule and the mode for voice broadcasting within the format of a new message. From there, you just have to select the persons you want to invite among your contacts. Consequently, a copy of the invitation is saved in each of your contact’s file, in your CRM software. In the case of prospecting by WEBinar, the list of registered persons is imported in CSV format in order to automatically build contact information in your CRM software.
Progress
The objective of commercial presentations is usually to get information regarding the prospect’s business problematic and to identify the persons with power among the organization that have the weight to make the buying decision making. Is through the interactive questionnaire that is possible to evaluate the preoccupations in terms of problems along with the buying criteria of each of the persons influencing the process. While meeting with them, you are able to identify each person’s role within the acquisition, user, evaluator, and their level of knowledge, beginner or expert as well as their attitude: ally, neutral or hostile. In the case of acquired clients, the interactive questionnaire is precious to evaluate their loyalty particularly their disposition to make referrals.
Follow up
The report of a reunion indicates not only the participants but also the answers they have provided to the questions submitted: problems, retained buying criteria, loyalty index. From there, you should be able to prepare a differential proposal, showing by the grade of pertinence, your understanding of the client’s needs. Moreover, by recording a meeting, in which voice and image are synchronized, it can be replayed to check the fine tuning and be kept in the file as an attachment to opportunity.
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