Preparation
On your WEB site, the internautes can ask assistance from an agent by clicking on the "chat" button, for instance. From that moment, the agent invites the client to a private demonstration by e-mailing or sending via Skype an invitation by a click or simply by showing an icon for a direct connection to a meeting room. Voice is broadcasted by telephone or even through Skype. As usual, the meeting room's customization with your logo and an adapted screen saver creates a friendly environment. When the agents are absent or outside the working hours, clients might consult, in broadcast, pre recorded assistance capsules. In fact, the list of available video clips might be displayed on the WEB page, in the main entrance to the meeting room.
Progress
When doing a private demonstration, Conferenceware's mainly used functionality is the screen sharing. It is used to make a software demonstration or sharing documents. Also, the presenter may send files and even a WEB page. If the need arises, another presenter, like a specialized technician, could join the WEBconference. Even more, a participant that may download on his/hers PC the Conferenceware trial software, could share his/hers own screen with an agent that could detect an error while manipulating it. At the end of a session, the client might be asked to share his/hers level of satisfaction by the means of a question addressed on that regard.
Follow up
The systematic recording of service WEBconferences and the possibility of editing its contents, with the objective of only saving the relevant segments, contributes to the constitution of an audio visual knowledge base. This is the first material of a training program in eLearning for your own agents along with a contextual help capsules library, on self-service. Thanks to the reports, the person responsible for the service might follow, daily, the client's level and mobilize his/hers team on a continuing improvement dynamics.
Showing posts with label meeting. Show all posts
Showing posts with label meeting. Show all posts
Tuesday, January 11, 2011
Monday, January 10, 2011
Best practices for eSales
Preparation
eSales profits from personalizing the viewer meaning the entrance or lobby of the meeting room with a PowerPoint conceptual model which illustrates the client’s activity sector. A large array is offered among the Resources under SERVICE. In fact, the same model could be use for the presentation to a prospect. Depending upon the number of participants, you could decide between a telephone conversation or an audioconference service. The invitation is transmitted by e-mail with integration with most CRM applications. In the case of coworkers, the invitation could be done via Skype, followed by an attendance indication.
Progress
Many Conferenceware functionnalities help to the success of eSale. First, a PowerPoint presentation and the screen sharing to hold a demonstration or display Word or Excel documents, for instance. Also, many presenters could intervene under the guidance of a conference master and each participant could be authorized to draw or write on a presentation. The presenter might transmit to the participants a screen saver with notes or any file or image, such as a proposal. Finally, the prospect’s opinion, but usually of his/hers circle of ‘influence’, could be requested through a mini questionnaire like one for the importance they give to your differentials in order to detect their buying criteria.
Follow up
Conferenceware provides a detailed report of the participants to a WEBconference and their answers to the different questions. In another matter, the integral recording of a WEBconference, voice and images, can be imported to your local disc and saved in the client’s file of your CRM software like an attached file to a contact. Replayed, it could be considered as a tool to review opportunities by a sales director or as a pedagogical material to train representatives, mainly to share better practices.
eSales profits from personalizing the viewer meaning the entrance or lobby of the meeting room with a PowerPoint conceptual model which illustrates the client’s activity sector. A large array is offered among the Resources under SERVICE. In fact, the same model could be use for the presentation to a prospect. Depending upon the number of participants, you could decide between a telephone conversation or an audioconference service. The invitation is transmitted by e-mail with integration with most CRM applications. In the case of coworkers, the invitation could be done via Skype, followed by an attendance indication.
Progress
Many Conferenceware functionnalities help to the success of eSale. First, a PowerPoint presentation and the screen sharing to hold a demonstration or display Word or Excel documents, for instance. Also, many presenters could intervene under the guidance of a conference master and each participant could be authorized to draw or write on a presentation. The presenter might transmit to the participants a screen saver with notes or any file or image, such as a proposal. Finally, the prospect’s opinion, but usually of his/hers circle of ‘influence’, could be requested through a mini questionnaire like one for the importance they give to your differentials in order to detect their buying criteria.
Follow up
Conferenceware provides a detailed report of the participants to a WEBconference and their answers to the different questions. In another matter, the integral recording of a WEBconference, voice and images, can be imported to your local disc and saved in the client’s file of your CRM software like an attached file to a contact. Replayed, it could be considered as a tool to review opportunities by a sales director or as a pedagogical material to train representatives, mainly to share better practices.
Sunday, January 9, 2011
Best practices for eMeeting
Preparation
According to the number of participants, you will decide to broadcast the voice through a normal telephone call or through an audioconference. In this regard, we offer a free audioconference service in which the participants make a usual long distance call with access points in Europe and America as well as in a passage via Skype, with the necessary password to join in. The meeting’s WEB page is edited to display the order du jour. Other resources are offered, under SERVICE, specially to detect the opening of an invitation e-mail ensure the automatic resend to those whom have not confirmed their participation as well as to convert an Excel file into an interactive board.
Progress
Several Conferenceware functionnalities can be used to profit from the efficiency of an eMeeting. The same apply to the PowerPoint presentation and screen sharing in order to be able to display Word or Excel documents, for example. Also, several presenters may intervene under the guidance of a conference master or president of the assembly and each of the participants might be authorized to write on an interactive board or to make notes on a presentation. The presenter can transmit to the participants any screen saver or image or file, such as a report. While in meeting, a participant can virtual raise his/her hand to show the intention to share something publicly or communicate privately with the presenter, just like whispering. Finally, a question might be submitted to consideration by vote and the results may be displayed or not, as wished by the presenter.
Follow up
The meeting’s report indicates not only the participants but also the answers given to questions asked or votes taken. Moreover, by recording a meeting, in which voice and image are synchronized, the absentees could see it any time by getting the hyperlink and password required to replay it.
According to the number of participants, you will decide to broadcast the voice through a normal telephone call or through an audioconference. In this regard, we offer a free audioconference service in which the participants make a usual long distance call with access points in Europe and America as well as in a passage via Skype, with the necessary password to join in. The meeting’s WEB page is edited to display the order du jour. Other resources are offered, under SERVICE, specially to detect the opening of an invitation e-mail ensure the automatic resend to those whom have not confirmed their participation as well as to convert an Excel file into an interactive board.
Progress
Several Conferenceware functionnalities can be used to profit from the efficiency of an eMeeting. The same apply to the PowerPoint presentation and screen sharing in order to be able to display Word or Excel documents, for example. Also, several presenters may intervene under the guidance of a conference master or president of the assembly and each of the participants might be authorized to write on an interactive board or to make notes on a presentation. The presenter can transmit to the participants any screen saver or image or file, such as a report. While in meeting, a participant can virtual raise his/her hand to show the intention to share something publicly or communicate privately with the presenter, just like whispering. Finally, a question might be submitted to consideration by vote and the results may be displayed or not, as wished by the presenter.
Follow up
The meeting’s report indicates not only the participants but also the answers given to questions asked or votes taken. Moreover, by recording a meeting, in which voice and image are synchronized, the absentees could see it any time by getting the hyperlink and password required to replay it.
Friday, January 7, 2011
Best practices for eCRM
Preparation
Make the difference between the development of current clientele and market prospecting. In the first case, contacts are identified and are established in the client’s account. Therefore, is convenient to organize a presentation since Conferenceware automatically generates the information required for an invitation, the description, schedule and the mode for voice broadcasting within the format of a new message. From there, you just have to select the persons you want to invite among your contacts. Consequently, a copy of the invitation is saved in each of your contact’s file, in your CRM software. In the case of prospecting by WEBinar, the list of registered persons is imported in CSV format in order to automatically build contact information in your CRM software.
Progress
The objective of commercial presentations is usually to get information regarding the prospect’s business problematic and to identify the persons with power among the organization that have the weight to make the buying decision making. Is through the interactive questionnaire that is possible to evaluate the preoccupations in terms of problems along with the buying criteria of each of the persons influencing the process. While meeting with them, you are able to identify each person’s role within the acquisition, user, evaluator, and their level of knowledge, beginner or expert as well as their attitude: ally, neutral or hostile. In the case of acquired clients, the interactive questionnaire is precious to evaluate their loyalty particularly their disposition to make referrals.
Follow up
The report of a reunion indicates not only the participants but also the answers they have provided to the questions submitted: problems, retained buying criteria, loyalty index. From there, you should be able to prepare a differential proposal, showing by the grade of pertinence, your understanding of the client’s needs. Moreover, by recording a meeting, in which voice and image are synchronized, it can be replayed to check the fine tuning and be kept in the file as an attachment to opportunity.
Make the difference between the development of current clientele and market prospecting. In the first case, contacts are identified and are established in the client’s account. Therefore, is convenient to organize a presentation since Conferenceware automatically generates the information required for an invitation, the description, schedule and the mode for voice broadcasting within the format of a new message. From there, you just have to select the persons you want to invite among your contacts. Consequently, a copy of the invitation is saved in each of your contact’s file, in your CRM software. In the case of prospecting by WEBinar, the list of registered persons is imported in CSV format in order to automatically build contact information in your CRM software.
Progress
The objective of commercial presentations is usually to get information regarding the prospect’s business problematic and to identify the persons with power among the organization that have the weight to make the buying decision making. Is through the interactive questionnaire that is possible to evaluate the preoccupations in terms of problems along with the buying criteria of each of the persons influencing the process. While meeting with them, you are able to identify each person’s role within the acquisition, user, evaluator, and their level of knowledge, beginner or expert as well as their attitude: ally, neutral or hostile. In the case of acquired clients, the interactive questionnaire is precious to evaluate their loyalty particularly their disposition to make referrals.
Follow up
The report of a reunion indicates not only the participants but also the answers they have provided to the questions submitted: problems, retained buying criteria, loyalty index. From there, you should be able to prepare a differential proposal, showing by the grade of pertinence, your understanding of the client’s needs. Moreover, by recording a meeting, in which voice and image are synchronized, it can be replayed to check the fine tuning and be kept in the file as an attachment to opportunity.
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